10% OFF WITH CODEWELCOME10·FREE SHIPPING OVER 149€

FOR RESEARCH & LABORATORY USE ONLY

FAQ

Frequently
Asked Questions

Find answers about orders, shipping, products, payment, and your account.

We send a tracking link by email once your order ships. You can also check your order status in your account under Orders.
Orders can be cancelled within 1 hour of placing them. After that, they enter processing and cannot be changed. Contact us immediately if needed.
Please take photos and contact us within 48 hours of delivery. We will arrange a replacement or refund promptly.
Most orders are processed and dispatched within 1 business day.
We currently ship to Austria, Germany, and the broader EU. International shipping is not available at this time.
Austria: 1–2 business days. Germany: 1–3 business days. Rest of EU: 3–7 business days.
Yes — free shipping on all orders over €149.
Contact us immediately after placing your order. We can update the address if it hasn’t been dispatched yet.
No. All products are strictly for research and laboratory use only. They are not intended for human or animal consumption.
COAs for all products are available on our Lab Reports page and on individual product pages.
Store lyophilized peptides at −20°C in a sealed, dry, light-protected environment. Once reconstituted with appropriate laboratory solvents, maintain at 4°C in a sealed, sterile container for up to 30 days to preserve peptide integrity for analytical purposes. Stability varies by peptide and solvent; refer to batch-specific documentation in your Certificate of Analysis.
All our peptides are tested to ≥98% purity by HPLC.
Our products are available to researchers, scientists, and licensed laboratory professionals. By purchasing, you confirm that you are acquiring these compounds strictly for in-vitro or laboratory research purposes.
Yes. Research peptides are legal to purchase within the EU for scientific and laboratory research purposes. They are not classified as medicinal products and are not approved for human or animal use.
No formal license is required, but purchase implies you accept our research-only terms. We reserve the right to decline orders that we reasonably believe are not for legitimate research use.
We currently accept SEPA bank transfer only. After checkout you receive bank details and a unique reference. Card payments are coming soon.
Yes. All transactions are encrypted via SSL. We never store your full card details.
Yes — a VAT invoice is automatically sent to your email after purchase.
Due to the nature of research compounds, we do not accept returns on opened or used products. Unopened items in original condition may be returned within 14 days of delivery — contact us first to initiate.
If your order hasn’t arrived within the maximum estimated timeframe, contact us. We’ll investigate with the carrier and, if confirmed lost, reship or issue a full refund.
Contact us within 48 hours with your order number and a photo of what you received. We’ll send the correct item at no extra cost.
Once approved, refunds are processed within 3–5 business days back to your original payment method.
No. You can check out as a guest. However, creating an account lets you track orders and reorder easily.
Click “Forgot password” on the login page and we’ll send a reset link to your email.
Contact our support team and we will delete your account and all associated data within 30 days per GDPR.
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